Store Policies

Layaway: We offer a 90 day layaway plan for any item you desire. We do require an initial 30% deposit of the total purchase. The payments thereafter may be made at your convenience in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Most can be done the same day. Expired layaways will receive an instore credit for monies received.

Financing: Hans Moeller Jewelers offers financing through G.E. Capital. "Same as cash" and other payment plans are available to fit your needs.

Returns & Exchanges: Most returns & exchanges are accepted within 30 days of purchase. Certain special orders and altered items may be non-returnable and/or subject to restocking fees.

Refunds: Refunds are accepted within 10 days of purchase. All refunds must be "in new condition" and accompanied by your original receipt or a copy of it. We do not offer returns or refunds on Estate and Clearance items. Refunds are subject to restocking fees if alterations have been performed and/or if the item needs polishing.

Diamond Inspections: We recommend bringing us your diamond jewelry for inspection every 6 months. Our jeweler will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.

Custom Work: All custom jewelry is nonrefundable and requires a 50% deposit before the work begins. Full payment upon receipt of custom work will denote the client’s complete satisfaction.